![]() To pay the correct fare, customers should only touch-in (if using Oyster/Contactless) when asked to do so. Ticket inspections are carried out at staffed piers during pre-boarding, before the vessel arrives. All customers are advised to arrive at the pier at least 5 min prior to their intended sailing. At staffed piers the team are at hand to help with information regarding capacity and wait times. This means if the vessel reaches capacity, boarding will be stopped. ![]() We operate a first come, first served boarding process at our piers, with season ticket holders (weekly, monthly and annual) boarded to their preferred sailing first* right behind any customers with disabilities.Įach of our vessels has a maximum capacity which we cannot exceed under any circumstances. ![]()
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